Information We Collect

When you reach out to us about decorating your special event, we need certain information to provide our services effectively. Here's what we typically gather:

• Your name, email address, and phone number so we can communicate about your event
• Event details including date, location, and the type of celebration you're planning
• Design preferences and any specific requirements you share with us
• Billing information when you book our services
• Photos of venues or inspiration images you send us during consultations

We also collect some technical information when you visit our website, like your IP address and browser type. This helps us improve your experience and keep our site running smoothly.

How We Use Your Information

Everything we collect serves a specific purpose related to making your celebration beautiful. We don't sell your data or use it for anything unrelated to our services.

Primary Uses

1. Planning and executing your event decoration according to your specifications
2. Communicating with you about design concepts, timelines, and logistics
3. Processing payments and maintaining accurate financial records
4. Sending you photos of your completed event (if you've requested them)
5. Following up after your event to ensure satisfaction

Data Storage and Security

Your information is stored on secure servers located in Azerbaijan, with regular backups maintained according to industry standards. We use encryption for sensitive data like payment information.

Our team members who handle client information have signed confidentiality agreements. Only staff directly involved with your event have access to your details.

Security Measures

• SSL encryption for all data transmitted through our website
• Secure password protocols for staff accessing client databases
• Regular security audits and software updates
• Physical security measures at our office where client files are stored

Your Rights Under Azerbaijan Law

Azerbaijan's data protection regulations give you specific rights regarding your personal information. These aren't just theoretical – we've set up practical procedures to honor them.

What You Can Request

• Access to all personal data we hold about you
• Corrections to any inaccurate information in our records
• Deletion of your data once our business relationship has concluded
• A copy of your data in a portable format
• Restriction of how we process certain information

To exercise any of these rights, contact us directly. We'll respond within 30 days with either the requested information or an explanation if we need to retain certain data for legal compliance.

Sharing Your Information

We keep your information within our company whenever possible. However, some situations require sharing with carefully selected partners:

• Venue coordinators who need details to facilitate setup
• Payment processors who handle transaction security
• Photography vendors if you've requested documentation services
• Delivery services for decoration materials and equipment

These partners are bound by their own privacy obligations and only receive the minimum information necessary to perform their specific role. We don't share client lists or contact information for marketing purposes.

Data Retention

We maintain your information for different periods depending on the type of data and legal requirements:

Once the retention period expires, we securely delete your information unless you've explicitly requested we keep it longer for future events. You can also request earlier deletion, though we may need to retain certain records for legal compliance.

Cookies and Website Tracking

Our website uses basic cookies to remember your preferences and improve functionality. We don't use aggressive tracking or sell your browsing data to third parties.

Types of Cookies We Use

• Essential cookies that make the website function properly
• Preference cookies that remember your choices
• Analytics cookies that help us understand how people use our site

You can disable cookies through your browser settings, though this may limit some website features. Our contact forms and inquiry system will still work without cookies enabled.

Children's Privacy

Our services are designed for adults planning events. We don't knowingly collect information from individuals under 18. If we discover we've inadvertently gathered data from a minor, we delete it immediately.

Changes to This Policy

We review and update this privacy policy annually, or whenever there are significant changes to how we handle data. When we make updates, we'll post the new version here with a revised date at the top.

For substantial changes that affect how we use your existing data, we'll notify active clients directly via email before implementing the changes.